To ensure your satisfaction, we allow the return or exchange of our products, provided they are in their original condition and have not been used, within a maximum of 7 days from the date of purchase.
1. Are there any fees for returns?
When returning any undamaged and unused product in its original condition, the customer is responsible for the fees, which will be deducted from the refunded amount. The deductions will be made by the shipping company.
2. How can I exchange/return a product?
– Our customer service team is pleased to assist you. You can contact them via WhatsApp at 01061199764, provided that the product being exchanged/returned is in its original condition and has not been used or opened.
– If the product is not in its original condition, the company reserves the right to refuse the return process.
– In the case of returns or exchanges, the customer will be responsible for shipping fees and any cash-on-delivery charges if they have been paid in advance.
3. What is the allowed timeframe for product exchange/return?
You can exchange or return a damaged product within 7 days of the purchase.
4. How long does the exchange/return process take?
At Egy Minds, we strive to always satisfy our customers. The exchange or return process may take up to 14 working days.
5. In the return process, how can I receive the refund?
The refund will be processed after the product reaches us and its condition is verified. The amount will be transferred to your account immediately, according to the specified duration of the transfer channels and banks, in the case of payment through electronic channels. The customer is responsible for all transfer fees and bank charges, which will be deducted from the invoice amount.
6. How is the refund collected in the case of cash-on-delivery payments?
The amount will be transferred via instant electronic wallets or through postal remittance using the same name as the buyer registered on the purchase invoice. The customer will receive the amount according to the specified duration of the transfer channels.
7. In the exchange process, what steps are taken?
When you wish to exchange a damaged product and select an alternative product, the costs of the new product will be determined, and the price difference will be settled first. If the new product has a higher price, the customer is responsible for paying the difference. If the new product has a lower price, the price difference will be settled, and the remaining amount will be adjusted on the invoice according to the above terms.
CEO Word
At Egy Minds, our mission is clear – to make a positive impact on the lives of people worldwide through the development and delivery of groundbreaking pharmaceutical solutions. We are driven by a deep sense of responsibility and a commitment to addressing the most pressing medical challenges of our time.
On this website, you will find comprehensive information about our company, our values, and our unwavering commitment to quality and patient-centricity. Whether you are a healthcare professional, a potential partner, an investor, or simply someone seeking knowledge about our work, we have designed this platform to provide you with the insights you seek.
